PRIVACY POLICY

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site soulquest.one.
By providing us with your data, you warrant to us that you are over 18 years of age.
Soulquest.one is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by our contact form.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymized data.
We may process the following categories of personal data about you:

• Communication Data

Includes any communication you send to us whether through the contact form on our website, via email, text, social media messaging, posting, or any other form of communication.
We process this data to communicate with you, maintain records, and manage legal claims.
Legal basis: Legitimate interests (communication, records, legal claim defense).

• User Data

Includes data on how you use our website and online services, as well as any data posted for publication.
We process this to operate and maintain our website and services.
Legal basis: Legitimate interests (administer website, ensure relevant content and security).

• Technical Data

Includes your IP address, login data, browser details, visit duration, navigation paths, usage frequency, time zone settings, and device technology.
Source: Our analytics tracking system.
We use this to analyze site use, protect the site, tailor content/ads, and evaluate advertising.
Legal basis: Legitimate interests (administer, grow, and market our business).

• Marketing Data

Includes preferences on receiving marketing from us and third parties, and your communication preferences.
We process this to enable participation in promotions, tailor content/ads, and evaluate campaigns.
Legal basis: Legitimate interests (study user behavior, business growth, marketing strategy).

We may use all the above data types (Customer, User, Technical, Marketing) to serve relevant content and advertising, including Facebook or other display ads.
Legal basis: Legitimate interests or consent (business growth and marketing communication).

SENSITIVE DATA

We do not collect any Sensitive Data (e.g., racial or ethnic origin, religious beliefs, sex life, political opinions, health data, biometric data).
We also do not collect data on criminal convictions or offenses.

MARKETING COMMUNICATIONS

Legal basis: Your consent or our legitimate interests (business growth).

Under the Privacy and Electronic Communications Regulations:

  • We may send marketing communications if you have made a purchase, requested information, or opted in (and not opted out).

  • If you are a limited company, we may send marketing emails without consent, but you can opt out anytime.

We will always request express consent before sharing data with third parties for their marketing.

To opt out: Follow the links in the marketing email or use the contact form.
Note: Opting out of marketing communications doesn’t affect transactional communications.

DISCLOSURES OF YOUR PERSONAL DATA

We may need to share your data with third parties.
We require them to respect data security and process it according to legal standards and our instructions.

INTERNATIONAL TRANSFERS

Transfers outside the European Economic Area (EEA) happen only if:

  • The country is approved by the EU Commission for adequate protection; or

  • We use contracts, codes of conduct, or certifications approved by the Commission; or

  • For U.S. providers, they’re part of the EU-US Privacy Shield (if applicable).

If no safeguards apply, we will ask for your explicit consent (which you can withdraw at any time).

DATA SECURITY

We implement security measures to prevent unauthorized access, use, disclosure, or loss of your data.
Only authorized staff or partners can access your data and must maintain its confidentiality.

In the event of a data breach, we have procedures in place and will notify you and authorities if legally required.

DATA RETENTION

We retain your data only as long as needed for its intended purposes, including legal, accounting, and reporting requirements.

We evaluate how long to keep it based on:

  • Amount, nature, sensitivity of data

  • Potential risk of harm

  • Processing purposes and legal obligations

We may anonymize your data for research or statistical purposes, allowing indefinite use without notice.

YOUR LEGAL RIGHTS

You have the right to:

  • Access

  • Correction

  • Erasure

  • Restriction

  • Data transfer

  • Object to processing

  • Withdraw consent (when applicable)

To exercise any rights: Use our contact form.
Access is free unless your request is unfounded, repetitive, or excessive — in such cases, we may charge a fee or refuse.

We may ask for proof of identity for security. We respond within one month (unless complex).

If you have a complaint, please contact us first to resolve the issue.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications.
We do not control those sites and are not responsible for their privacy practices. Please read their privacy policies.

COOKIES

What’s a cookie?

A “cookie” is data stored on your device that tracks your usage on a website and helps improve user experience and personalized content. Cookies are safe and widely used.

Managing Cookies

You can adjust your browser settings to block or alert you to cookies. Blocking essential cookies may affect website functionality.

How We Use Cookies

We use cookies to:

  • Track usage patterns

  • Improve performance

  • Tailor services and advertising

Cookie Types:

  • Session cookies: Temporary, deleted when browser closes

  • Strictly necessary cookies: Essential for functionality, can’t be turned off

  • Performance cookies: Measure and improve site performance

  • Functionality cookies: Remember choices, personalize content, provide services (like videos or blogs)

CONTACT US

For questions, comments, or concerns, please use our Contact Form.

TERMS AND CONDITIONS

Please read this Terms, Conditions, Privacy, and Disclaimer of Service and Use Agreement before using this website or services.
These Terms may change at any time at the sole discretion of soulquest.one.

  • All texts are copyrighted and may not be copied or distributed.

  • You are solely responsible for decisions and outcomes resulting from information received.

  • We do not guarantee the accuracy or completeness of the content; some errors may exist.

  • All content is based on our knowledge and experience, taken at your own risk.

  • We make no medical or psychological claims — seek professional help if needed.

We have your best intentions at heart and hope your experience is positive and meaningful.

Questions? Feel free to contact us anytime.